Refund policy

Last updated: [07/23/2026]

We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.

1. Return Eligibility

We accept returns under the following conditions:

  • Item was purchased within the last [14 days]

  • Item is unused, unworn, and in its original packaging

  • Item is not marked as final sale or non-returnable

2. How to Initiate a Return

  1. Contact us at [support@AkiShop.com] with your order number and reason for return.

  2. We will respond within [1 business day] with return instructions.

  3. Ship the item back to the address provided using a trackable shipping method.

  4. Once we receive and inspect the item, we will process your refund.

3. Refunds

Approved refunds will be issued to your original payment method within [3-7 business days] of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund.

4. Exchanges

We offer exchanges for items of equal value. To request an exchange, follow the same process as a return and note the item you'd like in exchange. Exchanges are subject to availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • [Perishable goods]

  • Items marked as Final Sale

  • Items returned after the [14 day] return window

6. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within [3-7 days] of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.

7. Contact Us

  • Email: [support@AkiShop.com]

  • Response time: [Within 24 hour]